MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--One company proved AI can create a faster, more responsive and cost-efficient customer experience within days by partnering with Verint®, The CX Automation CompanyTM. Using the AI-powered Verint Intelligent Virtual Assistant (IVA) across digital channels, the firm’s agents answered inquiries in minutes, delivering 75% containment, 47% of inquiries handled through live chat and 29% fewer escalations. The digital identity and security firm’s digital containment rat
Verint IVA Transforms CX for Digital Identity and Security Firm
