One of Tom Pohlad’s priorities over his first month as controlling owner of the Minnesota Twins was personal phone calls to fans who have not renewed season tickets. Many of his attempts went to voicemail and one recipient hung up three times before replying to a text message with pointed criticism about the direction of the franchise. The Twins have a big hole to climb out of with the public. Pohlad recently took the reins of the franchise his grandfather bought in 1984. He has vowed to tackle the organization’s recent slide head-on.