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Retailers double down on AI, loyalty and eCommerce as shopper expectations rapidly evolve

Key Facts: Key findings from the report include: 83.4% of retailers believe AI and agentic commerce will have a significant or moderate impact on how shoppers buy The top 3 areas garnering moderate to significant investment by retailers for AI and agentic commerce – Product content creation and optimisation (78.3%), improving onsite search & discoverability (76.1%), ... Continued