The following article was published by Future Travel Experience David Sconzo, Senior Customer Experience Manager/Assistant FIFA Lead, Hartsfield-Jackson Atlanta International Airport, shares his perspectives on creating airports that become destinations in their own right. As passenger expectations continue to evolve, airports are under increasing pressure to deliver journeys that are seamless, personalised and inclusive, while balancing the opportunities presented by digital innovation with the [...] Article originally published here: Reimagining the passenger journey: ATL Airport on AI, human-centred experiences and the airport as a destination
Reimagining the passenger journey: ATL Airport on AI, human-centred experiences and the airport as a destination
